Inbound Customer Service Representative (Fintech)

Location: Remote-USA

Salary: $18.41/hour, plus performance, shift, and language differentials.

Company

hirify.global is a payments credit union service organization and integrated fintech solutions provider serving financial institutions across North America.

What you will do

• Take incoming calls from credit union members and employees.
• Use product tools, manuals, and other resources to resolve inquiries accurately.
• Maintain high service quality and meet performance targets.
• Handle difficult situations calmly and professionally.
• Build productive working relationships with colleagues and support a positive call center environment.
• Participate in classroom and on-the-job product and procedure training.

Requirements

• High school diploma or equivalent.
• Basic computer skills with Word, Excel, and Outlook.
• Strong customer service, verbal communication, written communication, and reading comprehension skills in English.
• Ability to interpret information accurately and apply problem-solving, analytical thinking, judgment, and decision-making skills.
• Ability to work independently and as part of a team.
• Regular and reliable attendance; ability to perform reading, writing, arithmetic, and computer-based analysis for 5–8 hours per shift.

Nice to have

• Some post-high-school education.
• Knowledge of Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console, or Springboard.

Culture & Benefits

• Remote-first, flexible work environment focused on inclusion, belonging, collaboration, and psychological safety.
• Medical, dental, vision, telemedicine, life, disability, and supplemental insurance.
• Paid time off, 12 paid holidays, and family-related leave.
• 401(k) with employer match, HSA contributions, and FSA options.
• Tuition reimbursement, wellness program, employee assistance program, and community volunteer time off.
• This role is not eligible for visa sponsorship.