Care Concierge Coordinator (Healthcare)

Location: Remote within the United States, with limited travel required for training, meetings, and collaboration. The third training week is on-site in Hayward, California; the first two weeks are virtual.

Base pay: $24/hour.

Company

hirify.global provides evidence-based, data-driven specialty drug management and cost-control solutions for self-insured employers.

What you will do

• Provide compassionate, personalized support throughout each member’s therapy journey.
• Manage new and ongoing therapy cases, including documentation and follow-up.
• Coordinate care with members, providers, pharmacies, and internal teams.
• Monitor therapy progress, prioritize member needs, and handle inbound and outbound communications.
• Resolve complex inquiries accurately through critical thinking and proactive problem-solving.
• Build trusted relationships through clear, empathetic, and professional communication.

Requirements

• At least 3 years of experience in healthcare, care coordination, member advocacy, or a related field.
• At least 3 years of customer service or case management experience, preferably in healthcare.
• High school diploma or GED.
• Strong communication, organization, attention to detail, multitasking, and problem-solving skills.
• Availability for a full-time schedule during either 9:00 AM–5:30 PM ET or 11:30 AM–8:00 PM ET.
• Ability to attend three weeks of training, including one on-site week in Hayward, California, and travel there as required.

Nice to have

• Call-center experience.
• Bilingual communication skills.

Culture & Benefits

• Remote work with limited travel for training, meetings, and collaboration.
• Health benefits and paid time off.
• 401(k) employer match.
• Dynamic and collaborative work environment.
• Opportunity to contribute to a growing Public Benefit Corporation focused on improving healthcare outcomes.

Hiring process

• Complete the job application.
• Participate in a thorough interview process with individual and/or group interviews conducted by phone, video, or in person.