Travel Assistant

Location: Sydney, Melbourne or Brisbane, Australia; full-time in-office/hybrid position

Company

hirify.global provides personalized travel and event management services for major brands, C-suite executives, and award-winning productions.

What you will do

• Assist with air, hotel, rail, ground, and ancillary travel reservations for entertainment clients.
• Manage client communications, enquiries, service-level requirements, folios, invoices, and supplier follow-ups.
• Process credit card authorizations, transaction fees, and data accurately in company systems.
• Monitor sales, transaction, margin, benchmark, activity, and KPI performance.
• Maintain client and supplier relationships, investigate errors and complaints, and support satisfactory resolutions.
• Negotiate supplier rates to maximize savings, reduce client expenditure, and improve profitability.

Requirements

• High School Diploma or equivalent.
• Travel Diploma or above.
• At least one year of administrative experience in a corporate environment.
• Experience in the travel industry.
• Intermediate proficiency in Microsoft Suite, strong written and verbal communication, and excellent organization and attention to detail.
• Ability to multitask, prioritize deadlines, work independently or within a team, and follow tasks through to completion.

Culture & Benefits

• Hybrid flexibility between the office and home.
• Market-competitive salary package.
• Birthday day off and access to a dedicated health plan with an employee assistance program.
• Breakfast provided, plus employee discounts.
• Career development opportunities and lunch-and-learn sessions.
• Team-oriented culture focused on collaboration, ambition, and a positive attitude.

Hiring process

• Submit an updated CV/resume and cover letter.