Customer Service Executive

Location: 24 York Street, Sydney, NSW, Australia; in-person in the office five days a week

Company

hirify.global is part of Informa, an international business operating specialist-market brands, professional events, digital platforms, and development programmes.

What you will do

• Provide timely, accurate, and professional service to internal and external conference customers.
• Set up event information in the registration database.
• Process delegate registrations, payments, and cancellations.
• Respond to client requests by telephone and email, taking ownership through resolution.
• Coordinate with internal departments to support smooth delegate registration before and during events.
• Complete tasks according to procedures, checklists, quality standards, and service levels.

Requirements

• Excellent verbal and written interpersonal and communication skills.
• Strong multitasking, prioritisation, time management, organisational, and attention-to-detail skills.
• Computer literacy, including Microsoft Outlook, Word, and Excel.
• Flexibility, willingness to learn, and the ability to show initiative.
• Previous administration experience is advantageous.
• Ability to work in person at the Sydney office five days a week.

Nice to have

• Previous SAP experience.

Culture & Benefits

• Supportive, inclusive, and collaborative workplace with in-person and online social events.
• Up to four paid volunteer days per year with charity match funding.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Annual leave, a birthday leave day, and the opportunity to work from almost anywhere for up to four weeks per year.
• ShareMatch scheme, wellbeing support, employee assistance, mental health resources, and recognition programmes.