Support Representative

Location: Sydney, Australia; minimum three days per week in the office. Candidates must live within commuting distance and have unlimited working rights in Australia.

Salary: AUD 46,500–77,500 per year.

Company

hirify.global develops sports software that helps teams, coaches, athletes, and fans capture video, analyze data, and share highlights.

What you will do

• Provide direct support to users across APAC and the United States.
• Answer questions and resolve issues through phone, email, chat, and social media.
• Explain solutions clearly and escalate issues with varying levels of technical complexity.
• Help teams, athletes, and fans use hirify.global products effectively.
• Deliver reliable support experiences and take ownership of customer issues.

Requirements

• Strong problem-solving skills and the ability to understand users’ needs.
• Clear, confident communication with a human and empathetic approach.
• Flexibility, composure, and resilience in a fast-paced environment.
• Reliability, ownership, and commitment to customer support quality.
• Unlimited working rights in Australia; visa sponsorship is not available.
• Ability to work at least three days per week from the Sydney office.

Nice to have

• Experience in technical support, including answering calls and emails.
• Knowledge of hirify.global or similar sports products.
• Experience collaborating with product teams and sharing customer insights.
• Strong listening skills and the ability to develop creative solutions.

Culture & Benefits

• Flexible vacation time, company-wide holidays, and meeting-free days.
• Remote work options alongside an invested office environment.
• Autonomy, an open culture, and support for trying new ideas.
• Professional development resources and career growth opportunities.
• Employee assistance, resource groups, and wellbeing support.
• Medical and retirement benefits may be available depending on location.