Onboarding Lead (SaaS)

Location: New York or New Jersey, United States

Salary: $109,820–$122,740 in New Jersey or $129,200–$144,400 in New York per year, plus equity and benefits.

Company

hirify.global provides a connected software, services, and legal infrastructure platform for private capital, supporting founders, fund managers, legal teams, companies, and equity holders worldwide.

What you will do

• Own the client onboarding journey from signed contract through Customer Success Manager handoff.
• Project-manage implementations by defining timelines, milestones, dependencies, and internal responsibilities.
• Serve as the primary client contact, resolve questions, set expectations, and maintain implementation momentum.
• Coordinate with Account Executives, legal delivery, and Customer Success teams to manage commitments and remove blockers.
• Prepare structured handoffs covering client goals, relationship context, risks, and commercial details.
• Track time-to-revenue, milestone completion, and CSAT, using insights to improve onboarding playbooks.

Requirements

• 3+ years of experience in client onboarding, implementation, or project management within SaaS, professional services, or a related field.
• Experience managing complex, multi-stakeholder projects to deadlines and owning client outcomes.
• Strong client communication, project management, collaboration, adaptability, and commercial awareness.
• Ability to manage multiple onboardings while maintaining detail, structure, and proactive risk management.
• Data-driven approach to tracking time-to-revenue, CSAT, and milestone completion.
• Employment authorization in the United States is required; hirify.global uses E-Verify.

Nice to have

• Experience in legal services or private markets.
• Familiarity with venture capital, private equity, or fund operations.

Culture & Benefits

• Work with a global Customer Success team across London and New York.
• Collaborate across commercial, legal delivery, operations, and Customer Success functions.
• Equity is offered for all full-time roles.
• Market-competitive compensation and exceptional benefits are provided.
• Work in a collaborative environment focused on expanding ownership in private markets.