Customer Onboarding Manager (Salesforce DevOps)

Location: Hybrid in Cambridge, UK, with typically 1–2 days per week in the office. Flexible start and finish times are available when supporting US customers across different time zones.

Company

hirify.global provides a Salesforce DevOps platform used by more than 3,500 companies worldwide.

What you will do

• Lead customer onboarding projects from contract signature through go-live, hypercare, sign-off, and handover.
• Run technical deep dives to understand customer environments, systems, repositories, and required changes.
• Build onboarding plans, define milestones and success measures, and manage dependencies across concurrent projects.
• Keep customers on track through code freezes, sandbox refreshes, repository setup, and other implementation commitments.
• Manage communication with administrators, executive sponsors, and other stakeholders throughout each project.
• Deliver product training and pipeline setup sessions while coordinating with Customer Success Managers, Customer Success Engineers, and DevOps Architects.

Requirements

• At least two years of onboarding or implementation experience in a SaaS business in a technically minded role.
• Experience owning projects, setting plans and timelines, managing dependencies, and taking accountability for delivery outcomes.
• Ability to work in complex technical environments involving multiple systems and teams.
• Strong stakeholder management skills, from hands-on administrators to executive sponsors, including escalation when needed.
• Technical aptitude and the ability to explain complex concepts clearly.

Nice to have

• Experience onboarding enterprise or large, multi-team customers.
• Exposure to DevOps, version control, or CI/CD.
• Salesforce DevOps experience.
• Experience combining onboarding and customer success in a technically complex environment.

Culture & Benefits

• High-trust, feedback-driven environment focused on collaboration, transparency, and teamwork.
• Industry-recognised training and opportunities to build technical knowledge in Salesforce DevOps.
• Personal development budget of up to £1,500 per year.
• 25 days of holiday plus bank holidays, with the option to buy up to five additional days.
• Company pension matching up to 5%, Bupa healthcare, enhanced family leave, life insurance, and critical illness cover.
• Top-end hardware, free office lunch, discounted gym membership, wellness benefits, and participation in a Long Term Incentive Plan.