Customer Service Representative (Product Support)

Location: 100% remote within the United States; working hours aligned with EST, with shifts beginning between 8:00 am and 10:30 am EST

Salary: $17/hour starting rate with possible overtime; the posting also states starting pay of $35,500

Company

hirify.global Innovations develops and manufactures products and brands across the water, outdoors, and security segments, including Moen products.

What you will do

• Provide customer support for product, installation, warranty, and troubleshooting questions.
• Gather information, diagnose issues, and guide customers through step-by-step solutions.
• Make warranty decisions and determine appropriate replacements or next steps.
• Use multiple systems and knowledge bases to research answers and document every interaction.
• Deliver clear, accurate, empathetic, and human customer experiences.
• Complete more than 200 hours of paid virtual product training and continue developing product knowledge.

Requirements

• High school diploma or GED, or a passing assessment score; a diploma or GED is required for advancement.
• Clear, confident communication and active listening skills.
• Empathy, patience, sound judgment, and problem-solving ability.
• Comfort working across multiple systems while maintaining accuracy.
• Basic computer skills and willingness to learn new systems and products.
• Availability for Monday-to-Friday shifts aligned with EST business hours.

Nice to have

• Experience in customer service, call centers, retail, hospitality, or technical support.
• Experience in high-volume, metric-driven environments.
• De-escalation, service recovery, CRM, or knowledge-base experience.

Culture & Benefits

• 100% remote position with company-provided equipment.
• More than 200 hours of paid virtual training and peer support from an experienced teammate.
• Medical, dental, and vision coverage from day one.
• Paid time off, 401(k) with company match up to 3%, profit sharing, and product discounts.
• Bonus opportunities, annual merit increases, tuition reimbursement, and career development programs.
• Inclusive culture with Employee Resource Groups.