Marcus by Goldman Sachs, Research Manager, Associate - London (Consumer Research)

Location: London, Greater London, England, United Kingdom; based in the London office

Company

Marcus by hirify.global is hirify.global’ online consumer banking business, providing digital savings products and experiences to individual consumers.

What you will do

• Manage the NPS programme and identify opportunities to improve customer experiences.
• Lead brand tracking across relevant markets and translate performance findings into business implications.
• Conduct research for Consumer Duty requirements, including UX, customer journey, and communications testing.
• Manage the Marcus Community research panel, covering recruitment, engagement, study design, fieldwork, and analysis.
• Own the research calendar across multiple markets and concurrent projects, prioritising work against business needs.
• Lead end-to-end qualitative and quantitative research and present actionable recommendations to senior stakeholders.

Requirements

• At least five years of experience in market or consumer research.
• Strong understanding of qualitative and quantitative research methodologies.
• Experience engaging with senior and cross-functional stakeholders and influencing decisions.
• Strong analytical, synthesis, written, verbal, and presentation skills.
• Highly organised, detail-oriented, and able to manage priorities and deadlines in a fast-paced environment.

Nice to have

• Experience working in a research agency.
• Experience using survey platforms and analysing data in Excel or similar tools.

Culture & Benefits

• Training and development opportunities and firmwide professional networks.
• Benefits supporting wellness and personal finance.
• Mindfulness programmes and an inclusive workplace focused on professional and personal growth.