Design Researcher - 6 Months FTC

Location: London or Manchester, UK. Hybrid working requires at least two days per week or 40% of working time at an office site.

Salary: £72,702–£80,780 in London or £61,344–£68,160 in Manchester.

Company

hirify.global is a major UK financial services organisation transforming its products, services, technology, and customer experience.

What you will do

• Develop and lead research strategy for a key business, product, or service area within a multidisciplinary design, product, and engineering team.
• Manage research plans and roadmaps across the product development lifecycle, from generative to evaluative research.
• Conduct research to solve customer problems, identify opportunities, and guide product and service development.
• Apply qualitative and quantitative methods, including usability testing, concept testing, depth interviews, contextual enquiry, and diary studies.
• Synthesise research and data from multiple sources into actionable insights and compelling customer stories.
• Present findings, recommendations, and strategic implications to senior and executive-level stakeholders while promoting evidence-led decision-making.

Requirements

• Experience working with design and product teams to identify and prioritise research questions.
• Experience creating research roadmaps and plans that support short-term objectives and strategic direction.
• Deep qualitative research experience, including moderated or unmoderated usability testing, concept testing, and depth interviews.
• Experience combining qualitative and quantitative methods and collaborating with Service Design and other disciplines.
• Ability to communicate clearly, influence stakeholders, and build trust in research within developing research practices.
• Experience with accessibility research and/or research involving vulnerable customers.

Nice to have

• Expertise in accessibility, quantitative research, or user experience research.
• Ethnographic research experience such as contextual enquiry or diary studies.

Culture & Benefits

• Mentoring, collaboration, and opportunities to learn from a 40+ person Design Research team and wider research and analytics community.
• Support for workplace adjustments, including flexibility around office attendance and working patterns.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and adaptable lifestyle benefits.
• 30 days’ holiday plus bank holidays, wellbeing initiatives, and parental leave policies.
• Commitment to diversity, equity, inclusion, and reducing barriers throughout recruitment.

Hiring process

• Reasonable adjustments are available throughout the recruitment process.
• Applicants meeting the minimum criteria may receive an interview guarantee under the Disability Confident Scheme where applicable.