Medical Assistant (Scheduling & Member Outreach)

Location: Remote within the United States; call center environment

Company

hirify.global provides healthcare solutions for health plans and providers, supporting population health, preventive care, risk adjustment, and care coordination across the United States.

What you will do

• Contact members through outbound calls to schedule, reschedule, and confirm Annual Wellness Visits, preventive screenings, and primary care consultations.
• Educate members about healthcare benefits, preventive services, and care gap closures.
• Handle inbound appointment and healthcare program inquiries, missed-appointment follow-ups, and callback requests.
• Review member eligibility and appointment requirements while coordinating availability with provider offices and internal teams.
• Document call outcomes and member interactions accurately in EMR and CRM platforms.
• Escalate clinical concerns to the appropriate healthcare professional.

Requirements

• High school diploma or GED.
• At least 1 year of experience in healthcare, care coordination, patient scheduling, or call center operations.
• Basic understanding of medical terminology and healthcare systems.
• Strong verbal communication, patient engagement, customer service, problem-solving, and time-management skills.
• Proficiency in Microsoft Office and accurate data entry and documentation.
• Medical Assistant certification such as CMA, RMA, or CCMA is preferred.

Nice to have

• Experience with Medicare Advantage members.
• Experience in appointment scheduling, patient outreach, or population health programs.
• Bilingual English/Spanish communication skills.
• Knowledge of preventive care and healthcare benefits.

Culture & Benefits

• Remote call center work supporting healthcare quality and patient outcomes.
• Performance expectations include appointment volume, contact and conversion rates, attendance, quality, and compliance accuracy.
• Health benefits.
• Paid time off.
• 401(k) plan.