Office Administrator (AI)

Location: Sydney Olympic Park, Australia, with hybrid work-from-home flexibility

Company

hirify.global is a member-owned Australian mobility and services organization operating roadside assistance, electric vehicle charging, parks and resorts, car rental, ferry, and cruising businesses.

What you will do

• Coordinate scheduling and administration for the Transport for NSW Safer Driver Course, including facilitator allocation, venue bookings, and course setup.
• Maintain course schedules, participant attendance records, completion data, compliance documentation, and funding claims.
• Prepare operational reports covering attendance, lesson hours, delivery performance, and other metrics.
• Raise purchase orders, process invoices, and support financial and workforce administration.
• Manage customer enquiries, booking changes, cancellations, and service requests.
• Liaise with Transport for NSW, facilitators, instructors, customers, and internal stakeholders while contributing to process improvements and new digital and AI-enabled solutions.

Requirements

• Experience in administration, coordination, or customer service.
• Strong customer service, stakeholder management, written communication, and verbal communication skills.
• High attention to detail and accuracy in data entry, reporting, documentation, and compliance activities.
• Confidence using multiple technology platforms, databases, and Microsoft Office applications.
• Interest in or experience using AI technologies to improve operational efficiency.
• Ability to prioritize competing tasks, manage deadlines, solve problems, and adapt to changing priorities in a high-volume environment.

Culture & Benefits

• Hybrid work-from-home flexibility and progressive flexibility, leave, and wellbeing benefits.
• Travel discounts on SIXT car rental, cruises, and NRMA holiday parks and resorts.
• Complimentary myNRMA membership with roadside assistance and discounts across groceries, entertainment, fitness, attractions, and restaurants.
• Discounts on NRMA personal insurance products.
• Opportunities to grow, progress, or relocate within the hirify.global and across different locations.
• Inclusive workplace welcoming people from diverse backgrounds and communities.

Hiring process

• Successful applicants must complete pre-employment checks.