Customer Success Manager (Enterprise)

Location: Melbourne, Victoria, Australia

Company

hirify.global provides a workforce security platform for protecting humans and AI agents through attack simulation, security awareness training, collaboration security, and agent security.

What you will do

• Build relationships with enterprise customers, including management and executive stakeholders, and develop strategies aligned with their objectives.
• Manage customer onboarding, including account configuration, product and best-practice training, phishing and training campaigns, and change management.
• Assess security awareness program maturity and help customers develop sustainable security cultures and mature security programs.
• Monitor usage, adoption, customer health, satisfaction, and delivered value through regular business and strategic engagement reviews.
• Coordinate with technical support, Renewal Specialists, Account Managers, and cross-functional teams to resolve issues, support renewals, and improve customer experience.
• Identify add-on, upgrade, cross-sell, and referral opportunities while maintaining accurate account records in the CRM.

Requirements

• Experience managing accounts involving complex IT systems and organizations with 1,000 or more employees.
• Experience communicating with senior executives in enterprise accounts while maintaining professionalism and composure.
• Familiarity with standard IT security concepts, practices, and procedures.
• Experience as a Customer Success Manager and with Salesforce or another CRM.
• Experience with Microsoft Excel, Word, Gmail, Google Docs, and web browsers.
• Excellent verbal and written communication, customer service, organization, negotiation, collaboration, and relationship-building skills.

Nice to have

• Associate’s Degree or equivalent combination of work experience and education.
• IT experience or exposure.
• SACP Certification.

Culture & Benefits

• Modern, high-tech work environment.
• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses and adoption assistance.
• Tuition reimbursement, certification reimbursement, and certification completion bonuses.

Hiring process

• An applicant assessment and background check may be included in the hiring process.