Customer Success Manager (SaaS)

Location: 449 Punt Road, Richmond, Australia; hybrid working. Successful candidates must have full-time Australian working rights.

Company

hirify.global operates online marketplaces that help people buy and sell vehicles, equipment, and other transport-related products.

What you will do

• Manage a portfolio of Industry & Leisure customers, driving retention, product adoption, engagement, and long-term value.
• Build customer relationships through proactive engagement, performance reviews, and best-practice guidance.
• Monitor customer health, identify risks and opportunities, and implement strategies to improve satisfaction and reduce churn.
• Partner with State Managers, Account Executives, Onboarding, and Advertising teams across the customer lifecycle.
• Manage a high-volume portfolio and use commercial acumen to achieve customer outcomes.

Requirements

• At least 2 years of experience in customer success, account management, or client services within a SaaS or technology environment.
• Experience managing a large client portfolio with a structured, proactive, and organised approach.
• Strong relationship-building, communication, presentation, and influencing skills.
• Experience delivering client reporting and data-driven insights clearly.
• Ability to work with customers virtually while managing multiple priorities and a high-volume portfolio.
• Full-time Australian working rights are required.

Culture & Benefits

• Hybrid working combining remote flexibility with in-person collaboration.
• Flexible working arrangements and leave options supporting wellbeing and work-life balance.
• 24 weeks of paid parental leave for primary caregivers and four weeks for secondary caregivers.
• Paid family and fertility planning leave.
• Inclusive workplace with support available for candidates requiring recruitment-process adjustments.

Hiring process

• Successful candidates must complete a National Police Record check.
• hirify.global commits to responding to every applicant.