Customer Technical Service Engineer (Wafer Level Packaging)

Location: Customer sites in Taiwan; frequent travel within Taiwan is required

Company

hirify.global develops electronic materials and technical solutions for wafer-level packaging, circuitry, semiconductor assembly, and related electronics applications.

What you will do

• Provide on-site technical and operational support to wafer-level packaging and semiconductor customers.
• Support product evaluations, qualifications, process trials, demonstrations, and customer follow-up.
• Investigate chemical and process-related issues, collect data and samples, and coordinate root-cause analysis and corrective actions.
• Coordinate wafer, sample, chemical, and material logistics, ensuring proper handling, delivery, and traceability.
• Perform basic laboratory testing, sample preparation, and data analysis, coordinating advanced analytical work when needed.
• Prepare technical reports, communicate customer requirements internally, and collaborate with Sales, R&D, Product Management, Quality, Manufacturing, Supply Chain, and Customer Service.

Requirements

• At least 2 years of experience in semiconductors, wafer-level packaging, plating, semiconductor materials, or related technical service roles.
• Experience in customer technical service, field engineering, process engineering, application engineering, or semiconductor equipment and material support.
• Basic understanding of wafer-level packaging, wafer processing, electroplating, semiconductor chemicals, or advanced packaging processes.
• Experience handling wafers, materials, samples, customer trial logistics, laboratory experiments, and technical troubleshooting.
• Good command of English and Mandarin Chinese is required for communication with customers and global internal teams.
• Ability to manage multiple customer requests and projects, communicate technical issues clearly, and work directly at customer sites.

Nice to have

• Experience supporting Tier-1 semiconductor manufacturers such as TSMC, ASE, SPIL, or Micron.
• Bachelor’s degree or higher in Chemical Engineering, Materials Science, Chemistry, Electrical Engineering, Mechanical Engineering, or a related discipline.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

Culture & Benefits

• Customer-facing work in a fast-paced semiconductor environment.
• Cross-functional collaboration with technical, commercial, manufacturing, quality, and supply chain teams.
• Work involving wafers, chemicals, laboratory equipment, and customer process materials under appropriate safety and handling procedures.
• Strong emphasis on customer focus, ownership, accountability, collaboration, and problem-solving.