Senior Engineer, Customer Quality Engineering (Semiconductor)

Location: Kaohsiung City, Taiwan

Company

hirify.global operates a global customer quality engineering organization supporting products, customers, suppliers, and manufacturing teams.

What you will do

• Implement quality assurance programs for semiconductor products and provide technical responses to customers.
• Analyze quality data, lead 8D investigations, and drive root cause and problem-solving strategies.
• Manage customer and internal activities involving problem solving, change management, document reviews, VOC for NPI, internal audits, product support, and development programs.
• Coordinate cross-functional work across customers, suppliers, manufacturing, product, sales, supply chain, and quality teams.
• Support business process documentation, item tracking, performance reporting, and continuous improvement projects.
• Travel domestically and internationally for customer and business needs.

Requirements

• Bachelor’s degree or higher in chemical, mechanical, electrical/electronic engineering, or a related technical field.
• Engineering experience in quality, process, equipment, or materials within the semiconductor industry.
• Experience managing customer issues, escalations, and projects focused on closing gaps between company and customer.
• Experience with Pareto analysis, FMEA, SPC, histograms, trend analysis, process mapping, design of experiments, cause-and-effect diagrams, and 8D problem solving.
• Ability to communicate verbally in English and Mandarin.
• Flexibility to work non-standard hours and alternate shifts to support North America and Asia. Experience working between North American manufacturing facilities and Asia-based teams is required.

Nice to have

• Experience working remotely with colleagues, customers, and suppliers in virtual meetings.
• Advanced skills in Microsoft Office, JMP, or Minitab.
• Experience with PVD, CVD, CMP, photo, etch, implant, BCD, or liquid, air, and gas filtration and purification.

Culture & Benefits

• Cross-functional collaboration across products, regions, customers, and suppliers.
• Work within a global team focused on improving customer success.
• Emphasis on people and teamwork, accountability, creativity and innovation, and excellence.
• Performance measured through customer and hirify.global KPIs as well as stakeholder feedback.