Senior Technical Support Specialist (SaaS HR Tech)

Location: New York Metro Area, United States; hybrid work with two days per week in the NYC office required. Monday–Friday, 9am–6pm ET.

Base salary: $66,000–$80,000 per year.

Company

hirify.global provides a data-driven HRIS platform for midsize and multinational companies to manage, connect, develop, and retain employees.

What you will do

• Provide technical solutions and consultative guidance through written channels and Zoom meetings.
• Investigate complex product and service issues, identify root causes, recommend workarounds, and define next steps.
• Own communication for escalated and sensitive cases while coordinating with Engineering and other technical teams.
• Troubleshoot SSO, IAM, ATS, payroll integrations, and Bob’s public APIs.
• Support Premium customers as a dedicated point of contact and provide proactive, consultative assistance.
• Create Help Center content, improve internal processes, mentor teammates, and contribute to team KPIs.

Requirements

• 5+ years of SaaS technical support experience and strong HR technology knowledge.
• Excellent written and verbal English communication skills required.
• Advanced troubleshooting skills and experience handling customer escalations and sensitive situations.
• Availability to work Monday–Friday, 9am–6pm ET.
• Experience with third-party integrations, public APIs, Premium customers, Zendesk, Slack, or Asana is advantageous.
• Must be located in the New York Metro Area and willing to work from the NYC office two days per week.

Nice to have

• Bilingual Spanish communication skills for supporting customers in English and Spanish.
• Experience working with global teams and customers.

Culture & Benefits

• Hybrid working model for Bobbers in the NY metro area.
• Competitive compensation, comprehensive benefits, and pre-IPO equity.
• Medical, dental, and vision coverage from day one, plus a 401(k) with a 3% company match.
• Annual wellness stipend, Headspace membership, paid time off, company holidays, and additional balance days.
• Home office allowance, social impact days, and in-person and virtual company events.
• Temporary work from anywhere for up to two months per year after six months.