Technical Specialist (SaaS)

Location: Colorado Springs, Colorado; hybrid work model with 3 days in the office and 2 days remote each week. Remote work is approved only in AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, and WA.

Salary: $57,600–$66,560 per year for Colorado; compensation varies by work location, skills, experience, and education or training.

Company

hirify.global provides mobile apps, management software, and giving technology that help organizations and communities strengthen connection and belonging.

What you will do

• Own escalations from Customer Success to Engineering and maintain communication between technical and customer-facing teams.
• Troubleshoot product issues by reproducing problems, analyzing or correcting data with backend tools, and evaluating system-wide impact.
• Serve as a product subject matter expert and maintain technical tools used by Customer Success.
• Support strategic customers through email, phone, live chat, and video, resolving technical requests and evaluating custom solutions.
• Coordinate with Product, Engineering, Operations, and Technical Services on releases, roadmap priorities, invoicing, scheduling, and risk mitigation.
• Provide pre-sales technical support for complex customer questions and objections.

Requirements

• 2+ years of experience supporting, implementing, or consulting in technology or SaaS.
• At least 1 year of experience in data manipulation or database support.
• At least 1 year of experience working directly with executive-level staff at enterprise customers.
• Familiarity with SQL, HTML, CSS, APIs, and Excel.
• Strong analytical, judgment, adaptability, stress-management, listening, and customer-focus skills.
• Ability to work under the stated US hybrid and approved-state location requirements.

Nice to have

• Prior experience with hirify.global software.

Culture & Benefits

• Employer-paid medical HDHP, dental, and vision premiums for employees.
• Medical PPO coverage with employer contributions and dependent medical, dental, and vision coverage.
• 401(k) match.
• 12 paid company holidays, 2 paid volunteer days, and 15 days of PTO initially, increasing with tenure and seniority.
• Paid parental and adoption leave.
• Equal opportunity and disability or religious accommodation support.