Sr. Customer Service Representative (Packaging Manufacturing)

Location: Los Angeles, CA, United States; onsite role

Salary: $59,400–$89,100 per year

Company

hirify.global is a Fortune 500 packaging manufacturer providing corrugated packaging and white paper products through more than 100 locations in the United States.

What you will do

• Receive, process, track, and schedule customer orders through completion.
• Coordinate with sales, design, production, shipping, and other internal departments to ensure complete orders, on-time delivery, and accurate invoicing.
• Respond to customer inquiries about product availability, pricing, freight rates, allocations, delivery dates, specifications, quotations, estimates, and samples.
• Monitor customer accounts and orders, communicate important updates, and manage order changes and delivery requirements.
• Investigate and resolve customer complaints, including billing adjustment requests, escalating issues when necessary.
• Manage inventory levels, reconcile stock with orders and forecasts, and support month-end physical inventory activities.

Requirements

• High school diploma or equivalent.
• At least five years of customer service experience handling customer orders through an order entry system and building strong customer relationships.
• Strong working knowledge of Microsoft Word, Excel, Outlook, and computer systems.
• Strong analytical, organizational, active listening, written, and verbal communication skills.
• Ability to manage detailed, deadline-oriented work, prioritize multiple assignments, and work flexible hours or overtime as needed.
• Ability to work onsite in Los Angeles, California, United States.

Nice to have

• Associate degree or college accounting coursework.
• Two years of experience in manufacturing, containerboard, or corrugated packaging.
• Experience with automated order entry systems.
• Experience supporting other customer service representatives or acting as backup for a Customer Service Manager.

Culture & Benefits

• Three weeks of paid vacation per calendar year, prorated during the first year.
• Paid holidays.
• Medical, dental, vision, life, accidental death and dismemberment, and disability coverage options.
• 401(k) plan with pre-tax and Roth contributions plus employer matching contributions.
• Annual bonus based on individual contribution and overall company performance.