Customer Service Manager (Manufacturing)

Location: Lancaster, Pennsylvania, United States; onsite

Salary: $80,000–$95,000 per year, plus an annual performance-based bonus

Company

hirify.global is a Fortune 500 packaging manufacturer serving customers through corrugated packaging and white paper businesses across the United States.

What you will do

• Direct and coordinate plant customer service operations, including order entry, processing, invoicing, and on-time delivery.
• Coordinate with scheduling, production, shipping, design, and sales teams on customer requests, samples, specifications, pricing, and product availability.
• Lead, train, coach, evaluate, and support customer service staff, including participation in hiring, compensation, and disciplinary decisions.
• Investigate and resolve customer complaints, billing issues, credit requests, and delivery problems.
• Manage inventory levels and reconcile physical inventory with customer orders, forecasts, and just-in-time schedules.
• Recommend improvements to products, services, policies, operations, and customer service standards.

Requirements

• Bachelor’s degree or equivalent education; a bachelor’s degree in Business is preferred.
• At least seven years of previous customer service experience.
• Experience managing people, including hiring, coaching, performance development, and corrective action.
• Experience with customer orders, automated order entry systems, order estimating, pricing, and customer relationship management.
• Working knowledge of Microsoft Word, Excel, Outlook, and computer systems.
• Strong communication, analytical, organizational, active listening, evaluation, and problem-solving skills, with the ability to manage multiple deadlines and detailed tasks.

Nice to have

• Experience in manufacturing, containerboard, or corrugated packaging.
• Previous experience working in a team environment.

Culture & Benefits

• Three weeks of paid vacation per calendar year, prorated during the initial year.
• Paid holidays.
• Medical, dental, and vision coverage available within the first 30 days of employment.
• Life, AD&D, and disability coverage provided upon enrollment eligibility.
• 401(k) plan with pre-tax and Roth contribution options and employer matching contributions.