Claim Specialist - Property Field Inspection

Location: Fayetteville, North Carolina; candidates should reside within the listed ZIP codes and service the same territory. This is a remote-field position combining work from home with in-person property inspections, mobile-office work, and occasional travel to other territories.

Salary: $63,089.65–$90,000 annually, plus potential incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance products and uses technology to support claims employees and customer service.

What you will do

• Conduct on-site inspections and assess damage for residential, commercial, weather-related, and accident-related property claims.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage, policy terms, regulations, and claim validity.
• Gather evidence, document findings, and prepare detailed reports.
• Explain coverage and claim decisions to policyholders, agents, and other involved parties.
• Negotiate and settle claims within authorized limits while providing professional customer service.

Requirements

• Ability to investigate problems, evaluate information, interpret policies, and make well-supported decisions.
• Strong communication, interpersonal, organizational, analytical, and customer-service skills, including the ability to handle difficult conversations.
• Proficiency with mobile and desktop tools for documenting claims in the field and remotely.
• Physical ability to walk, bend, kneel, squat, climb ladders, lift and carry equipment, traverse roofs, and crawl through tight spaces.
• Valid driver's license required; required training, licensing examinations, motor vehicle record checks, and background checks must be completed.
• Residence within the listed Fayetteville-area ZIP codes and ability to service the assigned territory are expected.

Nice to have

• Bachelor's degree in risk management, insurance, business, construction management, or a related field.
• Customer service experience and knowledge of property insurance and claim handling.
• Knowledge of residential and commercial construction, building materials, water mitigation, and inspection processes.
• Working knowledge of Xactimate and XactContents.
• Rope and harness safety training or willingness to complete it.

Culture & Benefits

• Remote-field work with opportunities to complete administrative tasks from home.
• Flexible schedules may include overtime and irregular hours based on business needs.
• Health, dental, vision, telemedicine, and mental-health benefits, with hirify.global paying most of the healthcare premium.
• Training programs, tuition assistance, mentoring, and employee resource groups.
• Paid time off, parental leave, paid holidays, and up to 20 days initially earned annually.
• 401(k) plan with company contributions of up to 7% of salary, financial coaching, and other family and financial support programs.

Hiring process

• Complete required pre-employment assessments where applicable.
• Complete required training, proficiency and licensing examinations, motor vehicle record checks, and background checks.