New Patient Coordinator - Gynecologic Oncology

Location: Brookline, Massachusetts, United States; hybrid work with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, education, and comprehensive patient care in Boston and surrounding communities.

What you will do

• Coordinate scheduling and rescheduling for new patients, including appointments with multiple care providers.
• Answer incoming calls, emails, and referral requests while providing program-specific information.
• Complete patient intake, collect clinical information, and route or escalate requests according to guidelines.
• Arrange medical records, tissue receipt, appointment packets, materials, insurance referrals, and patient portal enrollment.
• Recognize emergencies, follow telephone triage procedures, and support continuity of clinical care.
• Collaborate with the New Patient Coordinator team to maintain coverage, task management, service levels, and compliance.

Requirements

• Up to 1 year of experience in healthcare and/or customer service.
• Excellent communication, organizational, customer service, and telephone etiquette skills.
• Strong attention to detail, multitasking, and real-time problem-solving abilities.
• Ability to learn and implement new concepts and process changes quickly.
• PC proficiency and ability to work effectively as part of a team.
• Bachelor’s degree in health administration or a related field is strongly preferred.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Work alongside physicians, physician assistants, nurses, nurse practitioners, and other care providers.
• Opportunity to contribute to cancer research, patient care, education, and public health initiatives.
• Equal opportunity employment environment.