Customer Success & Operations

Location: On-site in Elizabeth, New Jersey, United States. Complimentary shuttles are available from Brooklyn and Newark, New Jersey. Candidates must be eligible to work in the United States.

Salary: $113,000–$150,000 per year, plus equity.

Company

hirify.global is a digital olfaction company developing AI- and ML-enabled systems that give computers a sense of smell for applications in fragrance, manufacturing, security, medicine, and other industries.

What you will do

• Own operational customer relationships after launch and provide proactive project updates.
• Coordinate material, fragrance, packaging, manufacturing, and deployment readiness.
• Manage customer orders from operational handoff through fulfillment, including schedule changes and order modifications.
• Align Manufacturing, Procurement, Product Development, Quality, and Turnkey Delivery teams around customer commitments.
• Lead execution reviews and escalations, identify risks early, and coordinate mitigation plans.
• Improve tools, reporting, and workflows that increase operational visibility and scalability.

Requirements

• 6+ years of experience in customer success, operations, manufacturing coordination, supply chain, or project management.
• Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments.
• Strong stakeholder management, communication, organization, and project management skills.
• Ability to coordinate procurement, production, and customer communication through resolution.
• Ability to understand fragrance readiness and production sequencing and manage multiple customer programs under pressure.
• Eligibility to work in the United States is required.

Nice to have

• Contract manufacturing experience.
• Familiarity with production planning, order fulfillment, or S&OP processes.
• Hands-on experience with ERP, CRM, and project management systems.
• Experience supporting product launches or customer deployment programs.

Culture & Benefits

• Growth path toward broader Customer Success and Operations leadership.
• Meaningful equity in a high-growth company.
• Company-paid dental and vision coverage for employees.
• Flexible paid time off, paid family leave, and a 401(k) plan with employer match.
• Catered lunch on Monday, Wednesday, and Friday, plus commuter benefits and shuttle service from Newark and Brooklyn.