Customer Activation Manager (Enterprise)

Location: Hybrid in New York, Miami, San Francisco, or Washington, D.C.; remote options available in the US and Canada. Relocation expense coverage is available to NYC or SF if needed.

Compensation: $115,000–$212,500 annual OTE with a 70/30 split, plus equity and commission. Final compensation depends on location and hiring level.

Company

Ramp builds financial infrastructure that automates payments, risk management, spend categorization, procurement, and accounting workflows for businesses.

What you will do

• Lead enterprise customers through end-to-end onboarding for Bill Pay and Procurement.
• Configure AP workflows, approval logic, vendor management, purchasing policies, and invoice processes.
• Analyze customer purchasing and approval processes, identify blockers, and recommend optimized rollouts.
• Manage timelines, communication, follow-ups, and multiple customer activations simultaneously.
• Troubleshoot customer issues and partner with Product and Engineering on solutions and workarounds.
• Provide structured customer feedback to influence product roadmap prioritization.

Requirements

• 5+ years of experience in Customer Success or implementations for products supporting AP and/or Procurement functions.
• Strong project management, time management, verbal communication, and written communication skills.
• Experience partnering with technical teams to troubleshoot issues and communicate customer feedback.
• Experience with accounting systems such as NetSuite, QuickBooks, Xero, Sage, or ERP/AP modules.
• Background in financial services, fintech, or SaaS implementations.
• Ability to operate effectively in a fast-paced, high-growth environment and meet performance metrics.

Nice to have

• Experience at a high-growth startup.
• Experience with AP automation, procurement workflows, vendor onboarding, approval routing, purchase requests, or invoice processing.

Culture & Benefits

• Flexible paid time off and home-office equipment ordering.
• Health and wellness stipend, weekly coffee stipend, and budget for intra-office travel.
• Medical, dental, and vision coverage with regional benefits varying by employment location.
• 401(k) with employer match for US employees and retirement contributions in other regions.
• Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only at 100% pay.
• In-office meals, snacks, drinks, fertility benefits, pet insurance, and employee assistance programs.