Emerging Business Representative

Location: Toronto, Ontario, Canada; customer coverage includes North America and requires flexibility across US/Canada time zones.

Salary: CAD 50,000–60,000 annually plus 6% target incentives.

Company

hirify.global provides secure cloud, AI, software, and digital workplace solutions to commercial and SMB organizations in the United States and Canada.

What you will do

• Manage a high volume of inbound customer requests by phone, email, web meetings, shared inbox, and inbound calls.
• Respond to customer inquiries within SLA requirements and coordinate resolutions with internal resources and external stakeholders.
• Support quotes, orders, procurement activities, and the hirify.global digital ecosystem.
• Identify upsell and cross-sell opportunities, qualify new needs, and develop customer relationships.
• Build and maintain an accurate Salesforce pipeline, manage deals, and submit 30-day and 60-day forecasts.
• Participate in product and technology training while supporting team coverage rotations.

Requirements

• Up to 1 year of local or 3 years of global B2B sales or customer service experience, preferably in a fast-paced, high-volume environment.
• College or university degree.
• Strong verbal communication, customer service, organizational, prioritization, and follow-through skills.
• Ability to manage multiple transactional sales requests and deadlines accurately.
• Comfort using or learning CRM tools such as Salesforce and managing sales pipelines.
• Flexibility to support customers across US and Canada time zones.

Culture & Benefits

• Collaborative, inclusive, and performance-driven work environment.
• Flexible planning of workdays.
• Medical and dental care, employee and family assistance, and life and disability insurance.
• RRSP/DPSP retirement savings plan with company matching.
• Paid vacation, sick leave, holidays, parental leave, volunteer days, and bereavement leave.
• Employee discount program and remote onboarding.

Hiring process

• Digital interviews are used throughout the process.
• Employment requires a criminal record check, education verification, and reference checks.
• Interview and employment accommodations are available upon request.