Player Support Producer III (Game Development)

Location: Not specified in the posting

Company

Riot Games develops games and player experiences, with a mission focused on putting players first.

What you will do

• Own production planning and delivery for support content related to Riot games.
• Lead cross-functional stakeholders in delivering support experiences for upcoming game features.
• Manage schedules, priorities, resources, dependencies, risks, and operational readiness.
• Drive predictable delivery across internal teams and co-development partners by resolving blockers and root causes.
• Partner with Product, Creative, Technology, Operations, Training, and Content teams on scope, priorities, and trade-offs.
• Communicate milestones, risks, dependencies, and delivery status to stakeholders and leadership.

Requirements

• 5+ years of professional or production experience, including experience delivering support for AAA games.
• At least 2 years in product management, project management, or production.
• Experience making scope, priority, and resource decisions under delivery constraints.
• Experience managing delivery and dependencies across distributed teams.
• Experience with product and project management software such as Jira and Portfolio.
• Strong communication, stakeholder management, critical thinking, and creative problem-solving skills.

Nice to have

• Experience with player support systems, including web, automation, and agent-facing tools.
• Experience working on competitive multiplayer games.
• Knowledge of customer support principles, methodologies, and tools.
• Experience with data-informed feature and service design.

Culture & Benefits

• Collaborative environment focused on player empathy and player-first decision-making.
• Open paid time off policy and flexible work schedules.
• Medical, dental, and life insurance.
• Parental leave for employees, spouses or domestic partners, and children.
• 401(k) with company match.