Customer Service Representative (Formula 1 & Football)

Location: Hybrid role based in Den Bosch ('s-Hertogenbosch), the Netherlands; 3 days in the office and 2 days at home. Remote work from other countries is not possible.

Company

hirify.global creates products and fanwear for global brands including Formula 1, motorsport teams, Manchester City, PUMA, and Levi’s.

What you will do

• Provide friendly, professional customer support worldwide through email, phone, and live chat.
• Manage customer enquiries from start to finish, including orders, deliveries, returns, refunds, faulty products, and incorrect items.
• Coordinate with E-commerce, Logistics, Returns, product teams, and delivery partners to resolve customer cases.
• Work with Manchester City stores to provide a consistent online and in-store service experience.
• Identify recurring issues and contribute to process improvements, self-service options, and customer journey enhancements.
• Monitor service levels, response times, quality standards, customer satisfaction, promotions, launches, stock, and delivery updates.

Requirements

• Experience in customer service or another customer-facing role.
• Confident handling enquiries about orders, deliveries, returns, and refunds; e-commerce, retail, or logistics experience is beneficial.
• Strong written and verbal communication, organisation, attention to detail, and ability to manage multiple cases.
• Comfort using different systems and quickly learning new tools; SAP, Salesforce Service Cloud, or CloudTalk experience is advantageous.
• Fluent English required; additional languages are welcome.
• Must be available full-time, Monday to Friday, and already have the legal right to work in the Netherlands. Work or residence permits will not be provided.

Nice to have

• Experience or interest in sports, football, or motorsport.
• Experience with SAP, Salesforce Service Cloud, or CloudTalk.

Culture & Benefits

• Hybrid working with flexible hours and a modern workspace.
• Choice between 37 holidays with a 38-hour salary basis or a 40-hour salary with 25 holidays, switchable every six months.
• Annual bonus, 8% holiday allowance, employee insurance, pension scheme, and development training.
• Travel options including a lease bike, NS Business Card, or car mileage reimbursement.
• Employee discounts, low-cost lunch, free fruit, wellbeing activities, and an in-house gym.
• International environment with colleagues from more than 50 nationalities and regular company events.