Evening Customer Support Employee (SaaS)

Location: Hybrid in Eindhoven, Netherlands, with a weekly team day at the Strijp-S office; Monday–Friday, 15:00–23:00.

Salary: €2,900–€3,500 per month, based on knowledge and experience.

Company

hirify.global, internationally known as Webador, provides SaaS tools that help small business owners create professional websites and online stores.

What you will do

• Respond quickly, clearly, and empathetically to customer inquiries through Zendesk during the evening shift.
• Identify recurring friction points and improve help content, onboarding, and the customer journey.
• Write, edit, and localize Knowledge Base articles, product microcopy, and customer emails.
• Monitor and strengthen the brand’s presence across review platforms such as Trustpilot and Google Reviews.
• Collaborate with content, product, and development teams to resolve structural bugs and improve user experience.
• Analyze customer feedback and ticket data to optimize support processes and self-service capabilities.

Requirements

• Availability for 32–40 hours per week, Monday–Friday, from 15:00 to 23:00.
• Bachelor’s level of working and thinking.
• At least two years of experience in a support role within a SaaS, technology, or digital environment.
• Strong spoken and written English.
• Enthusiastic problem-solving skills and a strong affinity for technology, writing, and customer experience.
• Proactive, data-informed, self-driven, and focused on simplicity.

Nice to have

• Fluency in a second European language, such as French, German, Dutch, Italian, or Spanish.

Culture & Benefits

• Hybrid work: choose to work from home or the office outside the weekly team day.
• Data-driven, asynchronous environment with minimal meetings and high autonomy.
• Learning and development budget equal to 5% of annual salary.
• Pension plan with no personal contribution.
• Professional, informal environment with a flat structure.
• Additional bonuses, team outings, and surprises when company targets are achieved.