Team Lead Customer Support - Benelux

Location: On-site in Amsterdam, Noord-Holland, Netherlands

Company

hirify.global is a software company building critical infrastructure for the electric vehicle charging ecosystem through a purpose-built platform and customer service.

What you will do

• Lead and manage a team of Customer Support Specialists through guidance, mentorship, training, and performance feedback.
• Oversee customer inquiries, escalations, and issue resolution while maintaining high customer satisfaction.
• Identify training needs and coordinate programs that improve product knowledge and customer service skills.
• Collaborate with cross-functional teams to improve customer support workflows and implement streamlined procedures.
• Establish quality assurance measures, audit customer interactions, and provide constructive feedback.
• Analyze support data, trends, KPIs, and customer feedback to implement data-driven improvements.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• Proven leadership experience in customer support or a related field.
• Strong team management, communication, problem-solving, and decision-making skills.
• Customer-centric mindset with a commitment to exceptional customer experience.
• Excellent verbal and written communication skills in Dutch and English are required.
• Analytical mindset and ability to adapt to changing customer needs and industry trends.

Culture & Benefits

• Mission-driven, international environment focused on EV charging innovation and growth.
• 8% monthly pension allowance with freedom to invest it at your discretion.
• Unlimited holiday policy, personal training and development opportunities, and referral program.
• Free daily lunch, drinks at the hirify.global bar, social events, and team-building activities.
• Technology and business tools provided, plus kilometre allowance, business NS subscription, or bike subscription for commuting.
• Work with more than 125 colleagues at the Amsterdam headquarters.