14 дней назад
Spanish Bilingual Customer Care Agent
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Spanish Bilingual Customer Care Agent (Pet Insurance): Supporting prospective and existing pet insurance customers through high-volume phone and email interactions, policy changes, coverage questions, and claim inquiries with an accent on bilingual communication and customer empathy. Focus on handling 70–90 daily calls, resolving complex and emotionally challenging situations, and coordinating policy procedures across departments.
Location: Remote – USA
Company
is part of Independence Pet Holdings, a corporate holding company managing pet health brands and services across North America.
What you will do
- Respond to 70–90 customer phone calls per day with professional and empathetic service.
- Answer customer emails and address inquiries and concerns.
- Explain coverage and policy options to prospective and existing customers.
- Review claims and maintain or adjust new and existing policies.
- Support other departments with policy procedures and adjustments.
- Handle emotionally challenging and stressful customer situations with resilience.
Requirements
- Fluent English and Spanish proficiency in reading, writing, and speaking is required.
- Experience in customer service, preferably in a call center environment.
- Strong interpersonal, communication, empathy, and rapport-building skills.
- Resilience and patience when handling challenging customer interactions.
- Adaptability, multitasking ability, and comfort working in a fast-paced environment.
- Basic technical proficiency and comfort navigating multiple software systems and screens.
Culture & Benefits
- Full-time schedule from Monday through Friday, 11:30 a.m.–8:00 p.m. EST, plus Saturday, 10:00 a.m.–2:00 p.m. EST.
- Six weeks of training, with training hours confirmed before the class begins.
- Medical, dental, and vision insurance, plus company-paid life and disability insurance.
- Paid parental leave, personal paid time off, paid holidays, and a company-wide Wellness Day.
- Retirement savings plan, HSA, FSA, employee assistance program, and group pet insurance.
- On-the-job training, skills development, and paid time to volunteer with nonprofit organizations.
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