Specialist - Customer Care

Location: Remote within Canada; listed locations include Toronto, Montreal, Calgary, and Vancouver. Ability to travel 0–25%.

Salary: CAD 21.63–32.45 per hour.

Company

hirify.global is a Fortune 500 business-to-business distribution, logistics, and supply chain solutions company headquartered in Pittsburgh.

What you will do

• Research and resolve discrepancies between purchase orders and supplier invoices with limited supervision.
• Process offsetting transactions, including inventory cost adjustments and historical customer billing corrections.
• Act as a subject matter expert for supplier invoice resolution across Sales and Operations.
• Coordinate with Sales, Operations, Inventory Management, and Accounts Payable to resolve payables issues.
• Organize and manage a high volume of discrepancies across multiple branches and escalate issues when necessary.

Requirements

• High school diploma or equivalent required; a Canadian college diploma is preferred.
• At least 1 year of related experience required; 3 years preferred.
• Accounting knowledge, including income statements, general ledger accounts, balance sheets, sales, and margin.
• Strong Excel and general computer skills, including Word and email.
• Effective verbal and written communication, interpersonal, time management, prioritization, and attention-to-detail skills.
• Ability to work remotely from Canada and travel 0–25%.

Nice to have

• At least 1 year of experience with Oracle or another integrated financial system.
• Canadian college diploma.
• Three years of related experience.

Culture & Benefits

• Full-time employment within a collaborative and respectful workplace.
• Eligible employees may receive paid time off, medical, dental, and vision coverage.
• Retirement savings plans may be available for eligible employees.
• Eligible positions may include bonus or sales incentive participation.