Specialist - Customer Care (Supplier Invoice Resolution)

Location: Remote within Canada; listed locations include Toronto, Montreal, Calgary, Vancouver, and Mississauga, Ontario.

Compensation: CAD 21.63–32.45 per hour.

Company

hirify.global is a Fortune 500 business-to-business distributor providing logistics services and supply chain solutions.

What you will do

• Research and resolve discrepancies between hirify.global purchase orders and supplier invoices with limited supervision.
• Process offsetting transactions, including inventory cost adjustments and historical corrections to customer billings.
• Provide supplier invoice resolution expertise to Sales and Operations teams.
• Coordinate with Sales, Operations, Inventory Management, and Accounts Payable to resolve payables issues and communicate outcomes.
• Organize and manage a high volume of discrepancies across multiple branches, escalating issues to field management when necessary.

Requirements

• High school diploma or equivalent required; an Associates’ Degree in the U.S. or college diploma in Canada is preferred.
• At least 1 year of related experience required; 3 years is preferred.
• Time management skills, including the ability to prioritize customer issues and achieve positive outcomes.
• Strong interpersonal, verbal, and written communication skills for working effectively in a diverse environment.
• Ability to work well under pressure and handle people sensitively, tactfully, diplomatically, and professionally.
• Strong attention to detail and computer literacy, including effective use of Microsoft Word, Excel, and email.
• Ability to travel 0–25%.

Nice to have

• At least 1 year of experience with Oracle or another large integrated financial system.
• Accounting knowledge, including income statements, general ledger accounts, balance sheets, sales, and margin.
• Strong Microsoft Excel experience.

Culture & Benefits

• Full-time employment within a team-oriented and respectful workplace.
• Eligible employees may receive paid time off, medical, dental, and vision coverage, and retirement savings plans.
• Eligible positions may include participation in bonus or sales incentive plans under applicable plan terms.
• The position is intended for immediate hire.