Customer Experience Specialist I

Location: Holtsville, New York, United States; hybrid schedule required with a minimum of 3 days in-office and up to 2 days remote per week.

Pay range: $23.62–$35.42 hourly, plus target performance-based annual cash incentive of 5% of base pay.

Company

hirify.global develops smart solutions that help organizations, employees, customers, and partners work more effectively.

What you will do

• Support Customer Success Managers with the execution of customer inventory events.
• Create and maintain store address lists, active-store records, regional and district assignments, schedules, equipment forecasts, and Workcloud Inventory Visibility data.
• Prepare work orders and release inventory documentation, including Control IDs, internet passwords, inventory manuals, and quick-start posters.
• Engage clients regarding missing equipment, supplies, schedule changes, and equipment additions or removals.
• Track late or lost shipments and follow up on equipment that has not been returned to ZRS.
• Assist with scanner usage reports for invoicing and current- and next-year equipment forecasts.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Proven experience working effectively in a professional office environment.
• Highly proficient in Microsoft Excel, including formulas, pivot tables, and data organization.
• Ability to work from the Holtsville, NY office on the required hybrid schedule.

Nice to have

• Excellent written and verbal customer service skills.
• Direct exposure to or experience in a retail or inventory management environment.
• Hands-on exposure to Gemini AI or other modern generative AI productivity tools.
• Ability to multitask, prioritize responsibilities, and manage time effectively.
• Quick learning ability, adaptability, and willingness to master new workflows and systems.

Culture & Benefits

• Hybrid work with adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day.
• Healthcare, wellness programs, inclusion networks, learning and development offerings, community service days, insurance, parental leave, employee assistance, and paid time off, depending on the country of employment.
• Employment includes eligibility for cash incentive programs; some roles may also receive long-term incentive equity awards.
• Zebra is an equal opportunity employer and provides reasonable accommodations for applicants and employees with disabilities.

Hiring process

• Applications are accepted only through the applicant tracking system.
• Recruiters will contact candidates only through @zebra.com email accounts and will not request personal identifying information by email or outside the application system.