Quality Engineering Manager (AI/SRE)

Location: Buffalo, New York, United States of America

Salary: $116,400–$194,000 annual USD

Company

M&T Bank operates critical financial applications and platforms requiring secure, reliable, and compliant production operations.

What you will do

• Serve as a technical escalation point for production incidents, outages, and service degradation.
• Lead troubleshooting, root cause analysis, incident response, and post-incident improvements across applications, infrastructure, integrations, APIs, and cloud services.
• Apply SRE practices, define SLIs and SLOs, improve resilience, and support disaster recovery and business continuity testing.
• Design and optimize monitoring, logging, alerting, dashboards, distributed tracing, and other observability capabilities.
• Develop automation, scripts, infrastructure-as-code workflows, and self-healing operational solutions.
• Use AI-enabled tools for incident analysis, predictive analytics, knowledge management, and operational support.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• At least 5 years of experience supporting enterprise applications, platforms, or infrastructure in production environments.
• Experience with complex troubleshooting, incident management, monitoring, observability, logging, alerting, scripting, and automation.
• Strong analytical, problem-solving, communication, and collaboration skills.
• Experience supporting cloud-hosted or hybrid environments, including Azure-based platforms.
• Ability to work in Buffalo, New York, United States of America.

Nice to have

• Experience with SRE practices, distributed systems, APIs, microservices, SLIs, SLOs, and production readiness reviews.
• Experience with Dynatrace, Splunk, Datadog, Azure Monitor, Grafana, Prometheus, OpenTelemetry, or AppDynamics.
• Advanced PowerShell, Python, REST API integration, infrastructure as code, CI/CD, and deployment pipelines.
• Experience with Microsoft Copilot, Azure AI services, Microsoft Foundry, or AI-enabled support workflows.

Culture & Benefits

• Cross-functional collaboration with Engineering, Product, Architecture, Infrastructure, Security, QA, and Vendor teams.
• Emphasis on operational excellence, reliability engineering, continuous improvement, and customer experience.
• Work aligned with enterprise risk, security, regulatory, audit, and governance requirements.
• Opportunity to mentor support engineers and provide technical leadership during incident response.