IT Solution Analyst (Service Availability Lead)

Location: Denver, CO or Minneapolis, MN; hybrid with three days onsite per week, Tuesday through Thursday. Fixed assigned day or night shifts support a 24×7 operations environment. Weekly team meetings and quarterly training require in-person attendance.

Company

hirify.global provides staffing and contract workforce services.

What you will do

• Review ServiceNow change requests, including implementation, testing, risk assessment, and rollback plans.
• Facilitate Change Advisory Board and Technical CAB meetings and coordinate required approvals.
• Evaluate technical, business, and service availability risks and recommend mitigation strategies.
• Lead critical incident response, technical bridge calls, service restoration, and stakeholder communications.
• Monitor network stability, identify outage risks, and support remediation and continuous improvement.
• Coordinate with engineering, network operations, project teams, contractors, and business stakeholders.

Requirements

• 5–10 years of experience in change management, risk management, incident management, network operations, IT operations, or service operations.
• ITIL certification required.
• Strong understanding of network operations, service availability, change management, and technical risk assessment.
• Experience in a 24×7 operational environment, including major incidents and service outages.
• Experience with ServiceNow and reviewing implementation, testing, risk assessment, and rollback plans.
• USC or green card holder status required; the role requires three days onsite weekly in Denver or Minneapolis.

Culture & Benefits

• Hybrid work arrangement with remaining workdays performed remotely based on operational requirements.
• Fixed assigned day or night shifts within a 24×7 operations environment.
• Primarily office- and computer-based work with collaboration across technical and operational teams.
• W2 contract opportunity.