AI Process Owner (Transaction Monitoring & Customer Lifecycle)

Location: Remote from the Netherlands, Spain, or Poland

Company

hirify.global is a European fintech building AI-enabled financial products and operational processes, with a focus on customer lifecycle and transaction monitoring.

What you will do

• Own the implementation of AI for transaction monitoring alert resolution, from identifying manual bottlenecks through production rollout.
• Design AI-supported investigations of customers, suspicious transactions, behavioral patterns, and network activity.
• Build and iterate on AI agents with defined boundaries, escalation logic, human oversight, and audit trails.
• Redesign alert resolution processes to determine what is automated, validated, or handled fully by analysts.
• Define and document the boundary between AI capabilities and AML requirements for risk management, audit, and regulatory review.
• Analyze operational data, support analyst transition to model and output validation, and collaborate with AI, Data, Engineering, Product, and Risk teams.

Requirements

• 3+ years of experience in a fintech, bank, EMI, or PSP working with transaction monitoring and AML.
• Hands-on first-line-of-defence alert resolution experience and a solid practical understanding of AML frameworks.
• Experience implementing AI in projects and a clear understanding of where AI requires human judgment in regulated monitoring.
• Strong data analysis skills and comfort with Databricks, Metabase, and Power BI; SQL is advantageous.
• Customer-focused, structured, pragmatic, and able to own a process end to end.
• Professional fluency in English and eligibility to work remotely from the Netherlands, Spain, or Poland.

Nice to have

• Experience building or deploying AI agents or LLM-based workflows in regulated or operational environments.
• Exposure to model validation, model risk management, or AI governance.
• Experience with transaction monitoring vendor systems, rule tuning, or threshold optimization.
• Background in periodic reviews, KYC/CDD, ongoing due diligence, SAR/STR reporting, or Python-based data prototyping.

Culture & Benefits

• Remote-friendly international team operating within the EU.
• Direct collaboration with Compliance, Risk, Data, Product, and Engineering leadership.
• Ownership of a high-impact AML and AI program affecting regulatory outcomes and customer experience.
• Opportunity to expand scope across the wider customer lifecycle.
• Stock options, support and care, and participation in the Work & Swim program.