Manager, Digital Product Manager (ServiceNow)

Location: Bogotá, Distrito Capital, Colombia

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions across Innovative Medicine and MedTech.

What you will do

• Manage day-to-day business product ownership for Global Services Interaction Model capabilities, including ServiceNow, Genesys, and related digital products.
• Translate product strategy and partner needs into epics, features, user stories, acceptance criteria, backlogs, roadmaps, and release priorities.
• Coordinate discovery, design, development, testing, launch readiness, releases, and post-release optimization with technology and cross-functional teams.
• Represent business partners and customers while collaborating with the Experience Center, HR, Finance, Procurement, designers, developers, analysts, and testers.
• Monitor adoption, engagement, deflection, containment, customer experience, operational efficiency, and quality metrics.
• Maintain product governance, documentation, communications, business cases, value tracking, and risk escalation.

Requirements

• Bachelor’s degree in Business, Technology, Experience Design, or a related field.
• 5+ years of experience in product management, digital platforms, service technology, business analysis, or a related discipline.
• Experience with enterprise digital products such as ServiceNow, Genesys, CRM, employee service, or digital workplace solutions.
• Experience with requirements definition, user stories, acceptance criteria, product roadmaps, backlog prioritization, release planning, and performance measurement.
• Working knowledge of agile product delivery, strong analytical and problem-solving skills, and the ability to manage priorities and dependencies in a complex organization.
• Proficiency with Microsoft Office and experience with Jira, Confluence, ServiceNow, and Genesys.

Nice to have

• Experience with employee experience platforms, digital workplace capabilities, shared services, or service management transformation.
• Knowledge of user research, journey mapping, wireframing, information architecture, or service design.
• Product management, agile, customer experience, or ServiceNow certification.
• Understanding of AI concepts, responsible and ethical AI practices, and effective prompting.

Culture & Benefits

• Inclusive work environment focused on diversity, equity, belonging, and employee dignity.
• Opportunity to contribute to healthcare innovation and digital service capabilities.
• Collaboration across business, technology, design, analytics, and service delivery functions.