Spanish Contact Center Professional / Analyst

Location: Manila, One Ayala Tower 2, Philippines

Company

hirify.global Philippines is a global service organization supporting ING Retail and Wholesale Banking activities across multiple locations.

What you will do

• Support Spanish-speaking customers through chat, phone, video, email, and messaging channels.
• Handle inquiries about payments, cards, online banking, and other daily banking products.
• Process requests accurately, follow regulations and procedures, and manage inquiries and complaints through resolution.
• Identify and correct system-generated responses when necessary.
• Adapt across processes and communication channels while meeting productivity, quality, and turnaround-time objectives.
• Collaborate with colleagues and stakeholders and contribute to continuous improvement and operational excellence.

Requirements

• Fluent written and verbal Spanish is required.
• Strong written and verbal English communication skills are required.
• College degree or equivalent professional experience, ideally in banking, shared services, customer service, or a BPO environment.
• Excellent customer service, problem-solving, analytical thinking, and attention to detail.
• Ability to work independently, manage multiple priorities, and maintain quality and accuracy.
• Working knowledge of Microsoft Office and willingness to obtain role-related certifications when required.

Culture & Benefits

• Diverse, inclusive, collaborative, and international work environment.
• Continuous learning and cross-skilling opportunities.
• Exposure to global banking operations and customer experience practices.
• Culture focused on collaboration, ownership, curiosity, and personal growth.
• Competitive compensation and allowances.

Hiring process

• Submit the application through ING's official careers site and Workday.
• Applications should be submitted only through official ING platforms; legitimate communications use ING or Workday email domains.