Customer Solutions Manager

Location: Fort Worth, Texas, United States; onsite role. Occasional travel of up to 20% may be required for training, team meetings, and customer site visits.

Company

hirify.global develops products and smart, connected solutions for residential and commercial water quality, conditioning, and filtration.

What you will do

• Lead, supervise, coach, mentor, and develop Customer Service Representatives.
• Oversee daily customer service operations, order management, technical support, inquiries, and escalations.
• Build B2B customer relationships and collaborate with sales, technical, supply chain, and operations teams.
• Drive process improvement, workflow optimization, and operational excellence.
• Use reporting and analytics to monitor KPIs, identify trends, and improve customer satisfaction and efficiency.
• Set team objectives, allocate resources, and support hiring, performance management, succession planning, and employee development.

Requirements

• Bachelor's degree in Business Administration, Customer Service, a related field, or equivalent experience.
• At least 7 years of customer service experience, including leadership of professional or customer-facing teams.
• Strong leadership, interpersonal, communication, problem-solving, and stakeholder-influence skills.
• Understanding of applicable laws, codes, policies, regulations, safety practices, and procedures.
• Must establish employment eligibility and successfully complete background checks and required pre-employment testing.
• Ability to work onsite in Fort Worth and occasionally travel up to 20%.

Nice to have

• Experience in a B2B environment, preferably in water conditioning, filtration, or a related technical industry.
• Experience with CRM systems, Microsoft Office Suite, and relevant software tools.
• Knowledge of water conditioning and filtration products.
• Experience leading customer experience, continuous improvement, or service optimization initiatives.

Culture & Benefits

• Team-oriented and supportive work environment focused on integrity, accountability, innovation, transparency, and continuous improvement.
• Medical and dental coverage, retirement benefits, and family-building benefits including paid maternity and paternity leave.
• Ten paid holidays and paid time off.
• Professional development opportunities and educational reimbursement.
• Fitness reimbursements and employee discount programs.