Capacity Planning & Forecasting Lead

Location: Hybrid in Bristol, UK; three days per week in the office

Company

hirify.global is a UK investment platform helping private investors save and invest for the future.

What you will do

• Lead the design, ownership and continuous improvement of capacity plans across Helpdesk and Operations.
• Produce short-, medium- and long-term demand forecasts using statistical techniques and workforce planning methodologies.
• Model hiring, redeployment, staffing, productivity and resource scenarios, assessing service, cost and commercial impacts.
• Manage forecast accuracy through validation, back-testing, variance analysis and root cause analysis.
• Lead workforce input into budgeting, reforecasting and quarterly financial planning.
• Assess the impact of product, process, regulatory, volume and operating model changes on capacity and demand plans.

Requirements

• Proven experience leading capacity planning, demand forecasting or workforce planning in a contact centre, operations or enterprise planning environment.
• Strong understanding of workforce management and staffing methodologies.
• Experience owning forecast accuracy, capacity modelling and planning governance across multiple planning horizons.
• Advanced Excel skills and experience with statistical modelling techniques.
• Strong analytical, problem-solving and stakeholder management skills, with the ability to turn complex data into commercially grounded recommendations.
• Ability to work from the Bristol office three days per week.

Nice to have

• Experience with WFM tools such as Verint, Calabrio or ControliQ.
• Exposure to financial planning and budgeting processes.
• Knowledge of SQL or data querying tools.
• Experience in high-volume, fast-paced operational environments.

Culture & Benefits

• Permanent, full-time schedule of 37.5 hours per week, Monday to Friday.
• Hybrid working with flexible working options.
• Annual bonus, annual pay review and pension contributions of up to 11% from the employer.
• 25 days of holiday plus bank holidays and an additional Christmas closure day.
• Private medical insurance, income protection, life insurance and health care cash plans.
• Enhanced parental leave, wellbeing support, learning-focused culture and two paid volunteering days per year.

Hiring process

• One interview stage covering competency and technical questions, followed by a presentation.