EMEA Staff Quality Specialist Service & Repair (Orthopedics)

Location: Amersfoort, Utrecht, Netherlands; travel of 5–10% may be required.

Base pay: €64,000–€103,040 per year, plus bonus and benefits.

Company

Johnson & Johnson MedTech develops healthcare and medical-device solutions, including orthopedic products and service operations.

What you will do

• Act as the quality and compliance contact for assigned EMEA service centers.
• Coordinate regional quality plans, oversee QMS execution, and identify systemic compliance gaps.
• Support equipment and computer-system validation, supplier qualification, and service-process harmonization.
• Track quality metrics and coordinate resolution of nonconformances, CAPAs, deviations, and audit observations.
• Support internal and external audits, update procedures, manage service-level agreements, and deliver training on procedural changes.
• Lead data-driven analysis and continuous-improvement initiatives across the Service & Repair network.

Requirements

• Bachelor’s degree in engineering, a scientific discipline, or quality and compliance; equivalent relevant industry experience may be accepted.
• At least 5 years of quality experience, preferably in medical devices and equipment validation.
• Experience in regulated ISO 13485 industries and quality management systems.
• Strong communication, analytical, organizational, conflict-resolution, and risk-based decision-making skills.
• Fluent English is required.
• Ability to work independently and collaboratively under time pressure and travel 5–10% when required.

Nice to have

• Lean Six Sigma Green or Black Belt, Project Management, or ASQ certification.
• Experience with EtQ, TrackWise, Windchill, or Salesforce service-and-repair systems.
• Additional language skills.
• Understanding of AI concepts, responsible AI practices, and effective prompt generation.

Culture & Benefits

• Inclusive work environment focused on individual contribution, diversity, and dignity.
• Annual performance-based bonus or sales commissions, depending on role and location.
• Vacation, parental leave of at least 12 weeks, bereavement, caregiver, and volunteer leave.
• Well-being reimbursement and financial, physical, and mental health programs.
• Recognition awards and access to applicable insurance plans.