Operations Associate (Web3)

Location: Remote, Philippines

Company

Global cryptocurrency data platform tracking tokens and exchanges while building infrastructure for scalable crypto market data.

What you will do

• Provide accurate, timely, and personalized customer support across multiple channels while following SLAs and SOPs.
• Execute daily operational workflows, identify inefficiencies, and suggest process improvements.
• Assess cryptocurrency listing applications against defined criteria and escalate issues to the appropriate teams.
• Collaborate with internal teams, customers, exchanges, partners, and hirify.global communities on platforms such as Telegram and Discord.
• Track and report performance metrics, operational issues, and user feedback to support continuous improvement.
• Monitor cryptocurrency, Web3, and DeFi developments and adapt operational processes when needed.

Requirements

• At least 3 years of experience in crypto, finance, accounting, consulting, or customer support, preferably in crypto, fintech, or startup environments.
• Foundational knowledge of operations, customer support, curation, due diligence, trend analysis, relationship management, and presentation.
• Knowledge of Bitcoin, Ethereum, DeFi, and NFTs, with practical experience using dApps, exchanges, and other Web3 products.
• Experience with CRM and automation tools such as Zendesk; familiarity with blockchain explorers, DEX data aggregators, and web analytics is beneficial.
• Fluent written and spoken English, strong customer empathy, analytical thinking, attention to detail, and sound judgment when handling sensitive data.
• Ability to manage projects, work independently, solve stakeholder problems, and deliver results with minimal supervision.

Culture & Benefits

• Remote contract role based in the Philippines.
• Autonomous work with increasing self-leadership after onboarding.
• Continuous learning across cryptocurrency, Web3, DeFi, new technologies, tools, and operational methods.
• Collaborative work with internal teams, customers, exchanges, partners, and online communities.
• Equal opportunity employment environment with human-led final hiring decisions.