Support Engineer (SAP PP-PM)

Location: Remote, Brazil

Company

hirify.global provides third-party support, managed services, and Agentic AI ERP solutions for enterprise software, including SAP, Oracle, and VMware environments.

What you will do

• Provide Level 3 support for SAP PP and PM incidents, problems, service requests, enhancements, and small projects.
• Analyze, reproduce, troubleshoot, and resolve production defects within SLA timelines, including high-priority workarounds and root cause analysis.
• Manage master data and configuration changes for work orders, notifications, code groups, tasks, and capacity scheduling.
• Gather business requirements, prepare design specifications, develop and test enhancements, and support UAT, cutover, post-production changes, and hypercare.
• Coordinate with business users, developers, consultants, clients, and incumbent vendors during testing, onboarding, knowledge transfer, and transition activities.
• Monitor client environment alerts, follow IT processes and time-tracking requirements, and improve the performance of existing processes.

Requirements

• 5–9 years of relevant work experience in SAP support or consulting.
• Strong SAP PM and PP knowledge, including master data, configuration, work orders, notifications, repetitive manufacturing, PP-PI, PP-DS, variant configuration, and batch management.
• Experience integrating SAP PP/PM with MM, SD, FICO, QM, and ISU, plus the ability to execute and analyze reports using SE16/SE16N.
• Experience with requirements analysis, customizations, unit and integration testing, UAT, cutover activities, and production support.
• Fluent Portuguese and English required.
• Ability to work independently and collaboratively in a remote, virtual environment, including client time zones, on-call work, or shifts when required.

Nice to have

• ABAP-level technical understanding and ability to debug standard transactions.
• Experience with eCATT or other test scripting tools, LSMW or other data-loading tools, and Fiori integration.
• SAP consultant certification and ITIL v3 or v4 knowledge.
• Experience with ServiceNow or related ticketing tools and traditional or Agile project management.
• Spanish language skills.

Culture & Benefits

• Work in a global customer support organization serving enterprise clients across multiple geographies.
• Focus on customer satisfaction, collaboration, continuous improvement, and long-term client relationships.
• Compensation, bonuses, and benefits are provided in line with skills and performance.
• Inclusive workplace with equal employment opportunity commitments.
• Opportunities to support meaningful community initiatives through the hirify.global Foundation.