обновлено 13 дней назад
Application Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Application Support Specialist (ServiceNow): Providing first-line support for business-support applications through ticket triage, incident resolution, and user assistance with an accent on structured escalation, documented procedures, and SLA compliance. Focus on routing complex issues to L2/L3, maintaining the knowledge base, and keeping support operations moving in a hybrid Lisbon-based environment.
Location: Lisbon, Portugal; hybrid with 2 days per week in the office
Company
Application support is provided for a client delivering business-support solutions.
What you will do
- Triage, qualify, and route incoming support tickets.
- Resolve first-level incidents and provide user support.
- Apply documented procedures and known-issue resolutions.
- Escalate complex incidents to L2/L3 with complete context.
- Maintain documentation and the knowledge base within SLA standards.
Requirements
- Experience in a service desk or application support environment.
- Experience working in a ServiceNow-based environment.
- Customer-oriented, structured, and reliable approach under SLA pressure.
- Fluent spoken and written English required.
- Existing legal right to work in the EU required.
Nice to have
- Exposure to MoveWorks or other knowledge-base tools.
Culture & Benefits
- Hybrid work arrangement with two office days per week in Lisbon.
- Work in a frontline support role focused on reliable service operations and SLA performance.
Hiring process
- Submit a CV, preferably in English.
- Include a statement confirming consent to the processing and storage of personal data.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →