3 дня назад
Application Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Application Support Specialist (ServiceNow): Providing first-line support for business-support applications in a Lisbon-based hybrid environment with an accent on ticket triage, incident resolution, and accurate escalation. Focus on applying known-issue procedures, maintaining knowledge-base documentation, and meeting SLA standards while supporting users in fluent English.
Location: Lisbon, Portugal; hybrid with 2 days per week in the office. Only candidates with an existing legal right to work in the EU will be considered.
Company
provides application support services for a client delivering business-support solutions.
What you will do
- Triage, qualify, and route incoming support tickets.
- Resolve first-level incidents and provide user support.
- Apply documented procedures and known-issue resolutions.
- Escalate complex issues to L2/L3 with complete context.
- Maintain documentation and the knowledge base within SLA standards.
Requirements
- Experience in a service desk or application support environment.
- Comfort working in a ServiceNow-based environment.
- Customer-oriented, structured, and reliable approach under SLA pressure.
- Fluent English, spoken and written.
- Existing legal right to work in the EU.
Nice to have
- Exposure to MoveWorks or other knowledge-base tools.
Culture & Benefits
- Hybrid work arrangement with two office days per week in Lisbon.
- Structured service operations based on documented procedures and SLA standards.
- Opportunity to support a portfolio of business-support applications.
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