Technical Specialist Associate - Customer Support (Cybersecurity)

Location: Cairo, Egypt; onsite customer support role

Company

hirify.global provides AI-powered cyber resilience, data protection, data security, data intelligence, backup, and recovery solutions for enterprise customers across on-premises and cloud environments.

What you will do

• Provide technical assistance to customers through the assigned technology queue.
• Manage incident queues, provide regular customer updates, and keep backlogs within defined ranges.
• Maintain customer satisfaction within or above the defined target.
• Troubleshoot enterprise environments across operating systems, networking, virtualization, containers, and cloud platforms.
• Resolve issues end to end, including deployment, configuration, backups, archiving, restores, replication, and performance benchmarking.

Requirements

• At least 2 years of industry experience with enterprise-level platforms and applications.
• Solid technical foundation in Windows or Unix/Linux operating systems and networking.
• Proven technical troubleshooting experience and a structured troubleshooting methodology.
• English proficiency is required, along with a second language: Spanish, Portuguese, French, German, or Italian.
• Strong communication skills and customer empathy.

Nice to have

• Experience with IntelliSnap and storage arrays from NetApp, Nutanix, Dell EMC, HDS, or HPE.

Culture & Benefits

• Continuous professional development, product training, and career pathing.
• Annual health check-ups, a car lease program, and tuition reimbursement.
• Inclusive company culture and opportunities to join Community Guilds.
• Personal accident coverage and term life coverage.