Customer Support Support L1 - French Speaker (French)

Location: Belgrade office, Serbia

Company

hirify.global provides a unified commerce platform with payments capabilities and technology services for retailers and restaurants across more than 35 countries.

What you will do

• Resolve recurring and standard customer issues involving hardware and software.
• Coordinate with NCR and third-party vendor technicians to resolve technical problems.
• Provide technical assistance with hardware and software installation, configuration, updates, and daily equipment issues.
• Allocate engineer appointments, update work orders, and provide job status information.
• Assign and distribute workloads to meet service-level agreements.
• Track incidents, review recurring faults, respond to escalated calls, and apply troubleshooting checklists and remote fixes.

Requirements

• Fluent French and English required.
• Basic PC literacy, keyboard proficiency, and familiarity with Windows-based applications and tools.
• Problem-solving, analytical, relationship-building, and communication skills.
• High school diploma.

Culture & Benefits

• Training is provided on products, customer bases, troubleshooting techniques, and desktop diagnostic tools.
• Employment is subject to successful completion of applicable screening criteria.
• Inclusive workplace committed to equal employment opportunity and fair treatment.