Operational Excellence Lead

Location: Nottingham, England, United Kingdom. Hybrid role with 40% office-based work.

Company

hirify.global is a global data and technology company serving markets including financial services, healthcare, automotive, agribusiness, and insurance, with 25,200 employees across 32 countries.

What you will do

• Lead a strategic transformation roadmap aligned with organisational priorities.
• Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
• Lead large-scale transformation programmes across customer journeys, operating models, processes, technology, data, controls, and service delivery.
• Build business cases, secure senior sponsorship, and deliver complex Lean projects from diagnosis through implementation and benefits realisation.
• Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement.
• Establish governance and process ownership while advising senior stakeholders and influencing teams across the organisation.

Requirements

• Lean Six Sigma Black Belt certification.
• Experience leading complex, cross-functional improvement programmes and delivering validated business benefits.
• Experience in operational excellence, business transformation, and continuous improvement.
• Experience influencing senior stakeholders and driving change in matrix organisations without direct ownership of resources.
• Experience delivering transformation across customer journeys, operating models, business processes, technology, data, controls, and service delivery.
• Exceptional storytelling skills and the ability to simplify complex information into compelling narratives.

Culture & Benefits

• Hybrid working model with 40% office-based work.
• Pension, Bupa healthcare, Sharesave Scheme, and a discretionary bonus.
• 25 days of annual leave, 8 bank holidays, and 3 volunteering days.
• Option to purchase additional annual leave.
• Inclusive, purpose-driven, people-first culture.