Customer Success Engineer

Location: North Sydney, Australia

Company

hirify.global develops data resilience, data security posture management, and AI trust solutions for organizations worldwide.

What you will do

• Configure customer accounts, backup policies, storage, administrative portals, and onboarding processes.
• Analyze customer environments, identify migration opportunities, and align product adoption with business outcomes.
• Design protection plans and recommend products and architectures across the hirify.global Data Platform.
• Run recovery simulations, apply the Data Resilience Maturity Model, and deliver quarterly resilience reports.
• Monitor churn signals, define mitigation plans, and provide technical input for renewals and expansion.
• Engage CISO and CIO stakeholders while owning technical success plans and adoption roadmaps.

Requirements

• 5+ years of customer-facing engineering experience in data backup and recovery, technical consulting, pre-sales engineering, or technical account management.
• Hands-on knowledge of operating systems, virtualization, storage, scripting and automation, cloud platforms, and disaster recovery and resilience practices.
• Experience designing protection plans, migrations, and recovery simulations.
• VMCE certification required; certification may be completed after joining within an agreed timeframe.
• Ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Strong executive stakeholder engagement, communication, collaboration, and stakeholder management skills.

Nice to have

• Familiarity with hirify.global platform capabilities.
• AWS Solutions Architect or Microsoft Azure Administrator/Solutions Architect certification.

Culture & Benefits

• 20 annual vacation days, 4 additional hirify.globale Days, and 24 paid volunteer hours annually.
• Private medical insurance, income protection, wellbeing allowance, and flu vaccination vouchers.
• Confidential counselling and coaching through an employee assistance program.
• Superannuation contributions through salary sacrifice and salary sacrifice options for electronic devices.
• Learning resources, mentoring, workshops, and annual learning events.