Senior People Operations Specialist

Location: Tokyo, Japan

Company

hirify.global provides a cloud platform combining digital, core, analytics, and AI capabilities for property and casualty insurers worldwide.

What you will do

• Serve as the first point of contact for employees and managers across Japan, Australia, Malaysia, and New Zealand on People policies, processes, and daily questions.
• Partner with People Business Partners and regional People teams to translate functional priorities into practical programs and support.
• Support onboarding, new-hire orientation, engagement initiatives, internal communications, compensation, benefits, promotions, and salary reviews.
• Manage employee lifecycle processes, including hires, transfers, exits, offboarding, performance and talent processes, and payroll inputs.
• Advise managers on employee relations, company policies, and labour law, escalating complex cases when needed.
• Maintain People data and reporting, identify process gaps and compliance risks, and contribute to regional and global improvement projects.

Requirements

• 5+ years of People Operations experience with strong knowledge of People practices in Japan.
• Strong working knowledge of Japanese labour law and Japanese data privacy requirements.
• Experience partnering with managers and cross-functional People teams, including People Business Partners, Employee Experience, and Total Rewards.
• Ability to manage confidential information, employee relations matters, multiple priorities, and deadlines independently.
• Hands-on Workday experience, including business-process execution and data maintenance, plus ServiceNow or similar case management experience.
• Business-level Japanese fluency in speaking and writing, plus strong English communication skills.

Nice to have

• Experience in a SaaS, technology, multinational, or global matrixed organization.
• Participation in People projects, process improvements, new program launches, or systems implementations.
• Experience using automation and AI to improve HR service delivery.

Culture & Benefits

• Work with regional and global People teams across multiple functions and countries.
• Contribute to programs focused on employee experience, engagement, and practical local support.
• Support a collaborative environment built around trust, discretion, inclusion, and diverse perspectives.