Global People Operations Manager (AI)

Location: Spain; remote work indicated by the #LI-Remote designation.

Company

hirify.global provides technology for continuous research and measurement, connecting researchers, advertisers, and brands to data from hundreds of millions of consumers across more than 130 countries.

What you will do

• Lead global People Operations, employee support, and Employee Relations with clear service levels, case management, and risk-based escalation.
• Own and improve employee lifecycle processes, policies, guidance, documentation, and the People knowledge hub.
• Strengthen HRIS performance, People data accuracy, controls, governance, workflows, integrations, and system improvements.
• Build ticketing, knowledge, self-service, automation, and AI-enabled workflows, measuring their impact on quality, speed, scalability, and capacity.
• Set and deliver the People Operations transformation roadmap, using service insights to identify root causes and organisational opportunities.
• Manage global benefits operations, including implementation, governance, vendor management, and employee experience.

Requirements

• Significant experience leading global People Operations, HR Operations, Shared Services, Employee Experience, or a related function.
• Strong operational knowledge of employee support, Employee Relations, HRIS, People data, policies, and the employee lifecycle.
• Experience simplifying processes and implementing workflow, self-service, automation, or AI-enabled solutions.
• Experience with case management, ticketing, or tiered support models, including decisions about standardisation and escalation.
• Strong systems thinking, analytical capability, and stakeholder management skills.
• Curiosity about AI and emerging technology combined with a pragmatic approach to value creation.

Nice to have

• Experience with AI-enabled HR workflows, HiBob or similar platforms, global Shared Services transformation, employee self-service, or knowledge management.
• Experience in a fast-moving international technology business.

Culture & Benefits

• Global, cross-border collaboration across an international technology organisation.
• Focus on innovation, accountability, openness, kindness, diversity, equity, and inclusion.
• Opportunity to develop a global People Operations and Employee Relations team.
• Opportunity to design a scalable operating model combining human judgement with AI capabilities.