Global People Operations Manager (AI)

Location: Remote from Brazil

Company

hirify.global provides technology for continuous research and measurement, connecting researchers, advertisers, and brands with data from hundreds of millions of consumers across more than 130 countries.

What you will do

• Lead global People Operations, employee support, and Employee Relations services across the employee lifecycle.
• Own and improve processes, policies, documentation, knowledge management, service levels, case management, and escalation paths.
• Manage HRIS performance and People data accuracy, controls, governance, workflows, integrations, and system improvements.
• Build ticketing, self-service, automation, and AI-enabled workflows, measuring their effect on quality, speed, scalability, and capacity.
• Set and deliver the People Operations transformation roadmap and use service insights to identify root causes and organisational opportunities.
• Lead global benefits operations, including implementation, governance, vendor management, and employee experience.

Requirements

• Significant experience leading global People Operations, HR Operations, Shared Services, Employee Experience, or a related function.
• Strong knowledge of employee support, Employee Relations, HRIS, People data, policies, benefits, and the employee lifecycle.
• Experience simplifying operations and implementing workflow, self-service, automation, or AI-enabled solutions.
• Experience with case management, ticketing, or tiered support models.
• Strong systems thinking, analytical capability, stakeholder management, and operational judgement.
• Curiosity about AI and emerging technology, with a pragmatic approach to applying it.

Nice to have

• Experience with AI-enabled HR workflows, HiBob or similar platforms, global Shared Services transformation, employee self-service, or knowledge management.
• Experience in a fast-moving international technology business.

Culture & Benefits

• Global collaboration across teams and regions.
• Focus on innovation, accountability, excellence, openness, and inclusion.
• Opportunity to lead a blended workforce of People professionals and AI agents.
• Full-time remote work arrangement.